About us

Officeprofiles Limited
Unit 3A Eagle Road
Quarry Hill Industrial Park
Ilkeston
Derbyshire
DE7 4RB

Tel 0845 688 7750
Fax 0845 688 7760
info@officeprofiles.com

Officeprofiles is a web based company providing office supplies and stationery equipment to small to medium sized businesses throughout the UK.

Our experienced members of staff are on hand to answer any queries you may have or help source products that may not be on our site. Officeprofiles is a full ecommerce website giving our customers the assurance of secure online payment on all transactions. To make things as easy as possible Officeprofiles is categorised into seven colour coded departments for a simple, straight forward online shopping experience.

Some common questions

Some internet companies don't encourage phone calls, can I ring officeprofiles?

Yes, the internet is great but we never forget it’s a customer that’s using it, we have developed our site with user friendliness in mind so it should answer most of your questions on screen, however we recognise the need for a voice at the end of the phone to answer any extra concerns you may have so please do not hesitate to give our staff a call should you wish.

Are my payment details safe?

Officeprofiles operates one of the most secure payment systems available on the net. Through our secure payment provider (Protx) your payment details go straight into the bank as soon as you input them, exactly the same as when you pay with chip and pin at a retail outlet, the payment transaction is then authorized to us by our bank. We accept all major credit cards and switch/maestro cards.

Is delivery free?

Delivery is included in the price of all orders over £30 (ex VAT) to mainland UK addresses. All orders under £30 will incur a delivery charge of £6.75 + VAT. All backorders are delivered free of charge. Remote locations, Northern Ireland address and any offshore UK address may be subject to an additional delivery charge, please check with our sales staff if you are unsure.

Is delivery next day?

Yes we deliver all general office products next day to anywhere in the UK and because we carry the ranges on our site in stock we currently perform on a 98% order fulfillment rate with most backorders delivered within a few working days. Furniture items and some ex stock business machines generally take 3 to 4 working days.

How do I return a product?

Simple, send us an email detailing the product code and the reason for return and we will collect it the next day free of charge (damaged or short delivered goods must be declared when returning products to Officeprofiles).

I notice you offer free gifts at Officeprofiles, how do I claim mine?

Easy, you get a choice of free gifts with any order over £50 but you must add it to the order at the checkout. Our free gifts will change from time to time giving you a fresh selection from which to choose.

What is a green product?

Green products are either recycled to some extent or they are helpful to people in the developing world, Officeprofiles has its own environmentally friendly department dedicated to offering our customers over 2000 green products from a variety of product categories.

I don’t know which cartridges my machine takes?

Toners and cartridges can get confusing, there are so many to choose from and it’s easy to get the wrong one. We have developed our unique ‘toner search’ tool located on the right of the page which saves you all the hard work.

Simply select the manufacturer (e.g. HP or Brother) then select the machine type (e.g. fax machine) then select the model (e.g. DeskJet 320) all the machines and all the models are featured so using this filter will show you all the consumables that your machine takes both original and compatible.

Can I get a quote for bulk buying a particular product?

Throughout our site you will notice various discounts for buying larger quantities of a product. If you require a larger quantity of a particular product and it doesn’t have a quantity break then please contact us and we will apply one to that product for you to give you a better price.

How do I know if my order is on its way?

On our home page you will notice an icon titled ‘track my order’ (by the blue footprints). Once you have placed your order click on the footprints and you will be able to follow your order on its journey to your office via our link with Parceline and TNT.

What is Officeprofiles price promise?

The Staff here at Officeprofiles have been selling office supplies for nearly 30 years and over that period of time we have obviously become aware of the most popular products that the office consumer purchases. We monitor all the major search engines on a monthly basis to price check nearly 500 commodity line products ensuring that you, the customer gets the best prices possible here at Officeprofiles.

We remain convinced that because of our price check policy we are over all one of the lowest priced office supplies sites on the net.

Can I have a sample of a product?

Yes, there are samples available on a wide range of products from Officeprofiles. Obviously not on machines and expensive items but things like files and paper etc are all available. Just contact us via email with your details along with the sample product code and we will do our best to raise the sample.

Do I have to pay for my goods online?

Many of our customers choose to open a business account for frequent trading; all business’s with an account at Officeprofiles place their orders online and then receives an invoice via email which must be settled within 30 days from statement.

If I open a business account do I have to provide credit references?

Yes, we must have details from two companies with whom you already have a trading account with. This could be your printer or your IT maintenance provider it doesn’t matter as long as you have had a long standing trading relationship with them. It is also a good idea to check with them first to see if they are willing to offer Officeprofiles a reference for you as this will speed up the application process.

Do I have to register with Officeprofiles? What does registration mean?

If you like our site and think you may wish to use our services then there are definitely some advantages to registering. All you have to do to register is fill in your company details and email address and each time you visit us you will have your own log in.

Registering with Officeprofiles gives you access to a number of features on our site, firstly you have the facility to create your own shopping list (those regular items that your office uses on a regular basis) this list will then be there for you each time you visit, you will also be put on our mailing list to be kept informed of weekly promotions etc (optional).

Is registration the same as a business account?

No, the two are separate. Everybody who uses our site gets the same prices but a business account with Officeprofiles has to be applied for whereas registration with us is instant and you will receive your user name and passwords with seconds of registering.